Imperium, LFF, Customer Service and The Lincolnshire Puppy

Director of Communications and Events at the University of Lincoln, Elly Sample discusses her excellent children`s book. Gabriella Peralta welcomes Ben Lewis to the programme and Richard Fitzwilliams savages a recent Daniel Radcliffe movie and celebrates the launch of the 2016 London Film Festival before the CEO for the Institute of Customer Service Jo Causon shares her top 5 tips for keeping customers satisfied.